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Support

Plinker  ·  A person reads every message

Plinker is a concierge service, so support works the way the rest of it does. You write to a person, and a person writes back.

support@plinker.app

We answer within one working day.

If your message is about an introduction you have been offered, or one you have had, tell us which, and we will have the context in front of us before we reply.

What Plinker is

Plinker is an invitation-only introductions service for senior professionals, to promote learning, support growth and open doors. We introduce you to one other member at a time, chosen by a person, with a written note explaining why the two of you.

Getting in

Plinker is invitation-only. If you have been given an invitation, use it when you sign up. If you have not, write to us. We open places in small numbers rather than in waves, and we would rather have a short conversation than run a waiting list you never hear from.

Your introductions

You receive one considered introduction at a time. Each one is chosen by a person, and comes with a note explaining why the two of you. Nobody sees your name or your photograph until you have both said yes. If an introduction is not right, decline it. Declining costs you nothing, and tells us something useful.

Changing how often you hear from us

Tell us and we will set it. Some members want an introduction a month; some want one a quarter. The rhythm is yours to choose, and you can change it whenever you like.

Reporting someone, or blocking them

You can report or block another member from any screen where you can see them: the match card, the moment you are introduced, the meeting screens, and afterwards.

Every report is read by a person. We will acknowledge it, tell you what we decided, and explain our reasoning. If we restrict a member's account we tell them why, and give them a way to respond. We would always rather hear about something early than find out later that someone had a bad experience and said nothing.

Your data

Our privacy policy explains what we hold and why. You can ask us at any time what we have, ask for a copy, or ask us to delete it. Write to privacy@plinker.app and we will action it, and confirm when it is done.

You can also delete your account and everything attached to it from inside the app, under Profile → Settings → Delete account.

Something is broken

Tell us what you were doing and what happened, and include a screenshot if you have one. We would far rather hear about a small thing than not.

Plinker does not sell anything inside the app, and there are no in-app purchases. If you ever receive a message asking you to pay for something through the app, it did not come from us. Please forward it to support@plinker.app.